About the Principal Consultant

30-year career in IT leadership

Enterprise platform implementation and

management of business applications. Proven success driving transformation across complex environments.

DoD-cleared (active CAC)

Eligible for secure federal engagements.

8+ years ServiceNow experience

Spanning executive strategy, platform

architecture, solution design &

requirements, configuration, testing, and training.

Business Process & Technical Consultant – [Healthcare Company]

Led simultaneous SPM & ITSM Engagements - Facilitating design workshops, requirements, configuration, testing, and training

SPM: Demand, Project Management, Resource Assignment, and Strategic Planning Workspace
ITSM: Virtual Agent and Live Agent Chat, Major Incident Management & On-Call workflows.
Custom Scoped App: Designed & developed custom app to support IT HR functions.

Business Process & Technical Consultant – [Defense Contract]

Implemented Demand Management, Project Management,

Resource Management and Strategic Planning Workspace.

Business Process & Technical Consultant — [Food Services Company]

Led workshops, captured requirements, and served as lead

consultant to implement:

ITSM: Mobile Agent, On-Call Scheduling
Employee Center
Customer Service Management with email-initiated Interactions, tailored Case Forms, CSM Workspace, Notifications, and Dashboard

Business Process Consultant – [National Bank]

Led Process Design Workshops and oversaw implementation of Knowledge Management and Knowledge Portal

Business Process & Technical Consultant – [Healthcare Company]

Led Process Design Workshops for Employee Center, Service Catalog & Request Management, and Incident Management